Privacy Policy

Effective Date: 12 December 2022

Kraken Interactive Sdn Bhd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website or use our AI-powered applications, and how you can manage your information. This Privacy Policy complies with Meta’s requirements for app developers and website administrators.

1. Information We Collect

We collect the following types of information:

(a) Information You Provide to Us

Account Information: When you sign up, we may collect your name, email address, username, and other contact details.
Content: Any data you provide when using our services, such as text inputs, uploaded files, or feedback.

(b) Information We Collect Automatically

Usage Data: Information about your interactions with our website or app, such as pages visited, features used, and session duration.
Device Information: Details about the device you use to access our services, including IP address, browser type, device type, and operating system.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website traffic.

(c) Information From Third Parties

If you log in or authenticate using Meta’s platform (e.g., Facebook Login), we may collect publicly available profile information, such as your name, profile picture, and email address, in accordance with Meta’s policies and your privacy settings.

2. How We Use Your Information

We use your information for the following purposes:

To provide, improve, and personalize our website and AI apps.
To communicate with you, including sending updates, notifications, and support messages.
To comply with legal obligations and ensure compliance with Meta’s policies.
To analyze and understand user behavior to enhance our services.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

With Service Providers: We may share data with trusted third-party service providers who perform services on our behalf (e.g., hosting, analytics, or customer support).
With Meta: If you interact with our app via Meta’s platform, data may be shared in compliance with Meta’s policies.
For Legal Reasons: We may disclose information if required to comply with legal obligations, enforce our terms, or protect our rights.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You can request deletion of your data by contacting us at Ron@kraken.com.my.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability: Request access to the information we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Opt-Out: Disable cookies or tracking technologies via your browser settings.

If you have linked your account with Meta, you can manage permissions via your Meta account settings.

6. Security Measures

We use industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute data security.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. Continued use of our services indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: Ron@kraken.com.my
Address: 16, Jalan PJU 8/3a, Damansara Perdana, 47820 Petaling Jaya, Selangor